1 866 TOPCCTV.COM A Division of Canal Alarm Devices Inc. Retail Location, Warehouse and Business Offices Located at: 387 Canal Street New York, NY 10013 1 800 955-5201 or 1 866 440-2288 FAX: 1 631 451-2408 or 1 212 431-5422 EMAIL- canalalarm@yahoo.com -------------------- Why You Should Shop Here? We have over 35 years experience in the security industry. Security is what we do best. We are distributors with extensive experience in home and commercial video security. We are the "DO IT YOURSELF EXPERTS". Catering to end users and professional installers too. We value our customers and have earned a reputation we are proud of. We "STOCK" every item we sell and usually within 24 hours. A customer needs not only a company selling high quality products and great prices but a company with a commitment to outstanding customer service, we are that company. We offer unsurpassed Free Technical Based Support We always always here to assist you with any questions you may have. Our trained staff will be happy to provide you with the best in customer service. We make every effort to provide you the most accurate, up-to-the-minute information, but mistakes do occur, and we must reserve the right to make corrections, adjustments or changes without notice. If you have ordered an item that is subject to a price increase, we will hold your order and inform you of the increase. Availablity: The availability information presented on our site is the best, most current information we have, but errors do occur, and this information does not constitute a guarantee or promise of availability. 98% of our products are in continuos stock. If a product you have ordered is not available for shipment, we will do our best to let you know. Anticipated delivery dates are dependent upon our suppliers and other factors beyond our control, and are subject to change. Shipping: We ship the same day unless you request otherwise. Orders before 2pm will leave the same day. We ship UPS in most cases, unless where unavailable. We are happy to ship internationally and welcome your order. We use Official UPS Pricing for your order based on its weight and your shipping preference. You will be charged the standard shipping rate and NOT a handling charge. If you would like the shipping rate emailed to you after your order is weighed, please leave a message in the comment section of your order, we will notify you before shipping if desired. Payment: At this time, we accept the following payment methods: American Express VISA & Master Card Discover Card Diner's Club Credit Card We also accept purchase orders from Government and Schools for off line orders. To do so, just simply using our online onsale price to fill the purchase order, then mail or fax it to us. We will ship out your order after we verify the order. All credit card orders are subject to verification and approval by the card-issuing bank. For your protection, credit card orders shipped to an address other than your billing address may require additional verification. 123securityproducts.com reserves the right to contact you by email or telephone to request additional identification. We may reject orders if the verification fails. Please be sure to use the correct billing address information to expedite your order's delivery to you. IMPORTANT: It is a crime to use someone else's credit card without their permission. If you use a credit card fraudulently to pay for products at this site, we will forward information to the appropriate law enforcement agency. All fraudulently charged items will be prosecuted to the fullest extent of the law. Sales tax: We are required to collect sales tax on transactions shipping to customers located in New York state. Current sale tax rate is 8.25%. This may be added to your order. Returns: All our products are brand new and come with full factory warranties (unless specifically stated otherwise). We want you to be completely satisfied with you purchase. Defective returns: You may return defective items to us within **30** days for replacement or refund (less shipping charges). After 30 days, the manufacturer’s warranty will apply. Non-defective returns: Due to the nature of what we sell and its use, You may return non-defective items within **10** days of purchase for a full refund (less shipping charges) provided the parts are in new condition with all appropriate product literature included and a "Return of Product Authorization Number" by calling 1 866 440-2288. All orders returned without a valid RMA number will be refused and not accepted as a valid return. Note: All order over 800.00 are subject to a restocking fee of 20% based on condition of return. All exchanged /returned merchandise accepted for return must be in original factory condition, including all packaging materials, inserts and manuals, and warranty cards (not filled-out) and all accessories. Merchandise that is returned with missing items or repackaged in new packaging will be subject to a 20% restocking fee or the amount equal to replace the missing parts or literature. Email- canalalarm@yahoo.com Phone-Toll-Free 1 800 955-5201 1 866 440-2288